At https://markslink.com/, we strive to offer you the best shopping experience. Below, we detail how we handle our shipping and the process for returns.
- Shipping Policies
Processing Time: All orders are processed and prepared within 1 to 2 business days after payment is confirmed. We do not ship on weekends or public holidays.
Delivery Times: Once shipped, packages take between 3 and 5 business days to reach their destination (for standard shipping).
Shipping Costs: The standard shipping cost will be calculated at checkout and displayed before you complete your payment
Order Tracking: Once your order has shipped, you will receive an email containing a tracking number so you can track your package in real-time.
- Returns and Refunds Policy
Due to the nature of our products (hygiene, personal care, and beauty items), we maintain strict policies to ensure the safety of all our customers:
Return Window: You have up to 14 days from the date of delivery to request a return.
Product Condition: To be eligible for a return, the product (shampoo, hair dye, soap, etc.) must be brand new, unused, with security seals intact, and in its original packaging. We do not accept returns for products that have been opened or tested, for hygiene reasons.
Return Process: To initiate a return, please email us at info@markslink.com with your order number and the reason for the return. We will then send you instructions on how to ship the item back to us. Return Shipping Costs: Return shipping costs are the responsibility of the buyer, unless the product arrived damaged or was sent in error on our part.
- Refunds
Once we receive and inspect the returned item, we will send you an email to notify you whether your refund has been approved or rejected.
If approved, your refund will be processed automatically and applied to your original method of payment within 5 to 7 business days.
- Contact
If you have any questions regarding your shipment or wish to check the status of a return, you may contact us at:
Email: info@markslink.com